Episode 34: Creating An Exceptional Handover Experience With Russ, Sky & Andy

In episode 34 of the Professional Builders Secrets podcast, we’re joined by Co-founders of the Association of Professional Builders Russ Stephens and Sky Stephens, along with APB’s Head Coach, Andy Skarda. Throughout this episode, the trio tackle why a builders handover experience is so important to their clients.

Episode 34: Creating An Exceptional Handover Experience With Russ, Sky & Andy

In episode 34 of the Professional Builders Secrets podcast, we’re joined by Co-founders of the Association of Professional Builders Russ Stephens and Sky Stephens, along with APB’s Head Coach, Andy Skarda. Throughout this episode, the trio tackle why a builders handover experience is so important to their clients.

Show Notes
Transcript

In episode 34 of the Professional Builders Secrets podcast, we’re joined by Co-founders of the Association of Professional Builders Russ Stephens and Sky Stephens, along with APB’s Head Coach, Andy Skarda. Throughout this episode, the trio tackle why a builders handover experience is so important to their clients.

During this episode, Russ, Sky and Andy discuss what you should, and shouldn’t do during a handover, and of course, give some examples of what an exceptional handover looks like.

The trio explain the framework you can use to create an exceptional handover experience, and even go over the ways in which your handover process can play a part in your authority, and professionalism.

Throughout episode 34, Russ, Sky and Andy also go over how you can authentically leverage your handover process, and divulge the right time for you to ask your clients for a referral.

Listen to the full episode to full understand how you can create an exceptional handover experience for each and every one of your clients.

 

Russ Stephens - Co-founder

Russ Stephens is a Co-founder of the Association of Professional Builders, a business coaching company dedicated to improving the residential construction industry for both builders and consumers. Russ is a data analysis expert who has introduced data-driven decision making to the residential construction industry. Russ is also a proud member of the Forbes Business Development Council.

Connect with Russ

 

Sky Stephens - Co-founder

Sky Stephens is a Co-founder of the Association of Professional Builders, a business coaching company dedicated to improving the residential construction industry for both builders and consumers. Sky is a proud member of The National Association of Women in Construction and she was also recognised as one of 2021’s Top 100 Women. 

Connect with Sky

 

Andy Skarda - Head Coach 

Andy Skarda has owned and led businesses in South Africa, the United States, South-East Asia, and for the last decade, Australia. With 30+ years of business experience, Andy heads up the coaching team at the Association of Professional Builders (APB), helping business owners in the building industry identify and implement the skills and systems they need to be successful, without needing to go back to school or more importantly, without going bust.

Connect with Andy

 

Timeline

1:12 Why your handover process is so important.

5:39 How your handover process plays a part in your authority.

8:05 What an exceptional handover experience looks like. 

15:01 The framework for creating an exceptional handover experience.

20:40 What you shouldn’t do during a handover.

27:26 How to authentically leverage your handover process.

30:36 When is the right time to ask for a referral?

32:16 Real life examples of great handovers.

 

Links, Resources & More

APB Membership Demo

APB Website

APB on Instagram

APB on Facebook
APB on YouTube

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