Episode 7: Managing Client Expectations With Sky, Russ and Andy

In this episode of the Professional Builders Secrets podcast, our host, Bosco Anthony is joined by Co-founders of the Association of Professional Builders Russ Stephens and Sky Stephens, along with APB’s Head Coach, Andy Skarda. Throughout this episode, the trio reveal the secrets behind managing client expectations as a builder.

Episode 7: Managing Client Expectations With Sky, Russ and Andy

In this episode of the Professional Builders Secrets podcast, our host, Bosco Anthony is joined by Co-founders of the Association of Professional Builders Russ Stephens and Sky Stephens, along with APB’s Head Coach, Andy Skarda. Throughout this episode, the trio reveal the secrets behind managing client expectations as a builder.

Show Notes
Transcript

In this episode of the Professional Builders Secrets podcast, our host, Bosco Anthony is joined by Co-founders of the Association of Professional Builders Russ Stephens and Sky Stephens, along with APB’s Head Coach, Andy Skarda. Throughout this episode, the trio reveal the secrets behind managing client expectations as a builder. 

The Association of Professional Builders is a business coaching company that helps residential home builders across the globe systemise their building companies. Specialised coaching on sales, marketing, financials, business operations and even personal development in order to operate a true professional building company. 

Builders often believe they are delivering a superior experience to their clients, while in most cases, the client does not agree. Professional builders will listen to their clients and communicate the important milestones throughout the build process, while average builders will avoid communication altogether. In order to produce clients that will become raving fans, you need to start by managing and then exceeding your clients’ expectations.

During episode seven of the Professional Builders Secrets podcast, Russ, Sky and Andy reveal everything you need to know about setting client expectations including the best time to start, what you need to do to keep your clients happy and how to build relationships and set boundaries. 

Tune into the full episode to hear the APB trio uncover the best strategies for builders when it comes to setting client expectations.

 

Russ Stephens - Co-founder

Co-founder of the Association of Professional Builders, Russ is a data analysis expert who has introduced data-driven decision making to the residential construction industry. Russ is also a proud member of the Forbes Business Development Council.

Connect with Russ

 

Sky Stephens - Co-founder

Co-founder of the Association of Professional Builders, Sky specialises in taking complex business strategies and converting them into actionable step-by-step guides for building company owners. Sky is also a proud member of The National Association of Women in Construction and the Top 100 Women in the broader construction sector.

Connect with Sky

 

Andy Skarda - Head Coach 

Head Coach at the Association of Professional Builders, Andy specialises in helping business owners in the building industry identify and implement the skills and systems they need to be successful, without needing to go back to school. Or more importantly, without going bust.

Connect with Andy

 

Timeline

1:17 Mismanaged client expectation horror stories.

3:44 When to set your client’s expectations.

5:15 What you need to master to keep your clients happy. 

10:47 Some of the major blindspots when managing client expectations. 

18:25 Where the problem starts.

22:03 Building relationships with your clients. 

25:15 Setting boundaries with clients.

30:07 How to build for clients you WANT to build for. 

34:50 The pitfalls that builders need to be aware of.

39:06 Creating your process.

47:01 The future of managing client expectations.

 

Links, Resources & More

FREE DOWNLOAD: Client Handbook Template
FREE DOWNLOAD: Qualifying Checklist For Builders
APB Website
APB on Instagram
APB on Facebook
APB on YouTube

Join the Professional Builders Secrets Facebook group for builders & connect with professional builders world-wide.

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